Order Support (US only)
For existing US order inquiries only, please complete the form below or call 855.527.2246.
For INTERNATIONAL requests, please contact your local sales office.
Products are generally shipped to the customer within 24 hours after receipt of the order. Orders shipped on dry ice will be sent via air express service for a flat fee of $50.00 USD (East) or $60.00 USD (West). Shipping days are Monday through Thursday to most of the United States. Friday shipments (for Saturday delivery) are possible via priority status, but the recipient will need to make arrangements for a pickup on Saturday. We reserve the right to make deliveries in installments, all of which will be invoiced separately and paid for when due, per invoice. Unless otherwise specified, products are shipped F.O.B. origin, freight prepaid and added to your invoice.
Net 30 days after shipment in USD. Prices are subject to change without notice.
Credit Card Orders
We offer credit card purchases on any of our products in the United States, allowing you to receive products quickly and easily. We gladly take Visa®, MasterCard®, and American Express® through phone orders and online.
Merchandise Return Policy
We cannot accept material/product for credit without prior written consent. Returns will only be accepted by Kapa Biosystems in instances of errors attributable to Kapa Biosystems or any of its subsidiaries, or where the goods are not satisfactory for their intended use, when used as directed. Kapa Biosystems will not accept merchandise that has become outdated, was ordered in error, or can no longer be used due to changes in methodology or procedures. Please direct any questions on returning shipments to the Customer Support Department by completing the Merchandise Return Request form.
Taxes and Other Charges
Any use tax, sales tax, excise tax, duty, inspection or testing fee, or any other tax, fee or charge imposed by any governmental authority, on or measured by the transaction between us shall be paid by you, in addition to the prices quoted or invoiced. If we are required to pay any such tax, fee or charge, you shall reimburse us therefor or provide us at the time the order is submitted an exemption certificate or other document acceptable to the authority imposing the tax, fee or charge.
Sales tax will be charged at the local rate in the following states:
- New Jersey
- New York
- North Carolina
Limited Product Warranty
Any product that does not meet the performance standards stated in the product specification sheet will be replaced at no charge. This warranty limits our liability to the replacement of the product. No other warranties of any kind, expressed or implied, including without limitation, implied warranties of merchantability or fitness for a particular purpose, are provided by Kapa Biosystems. Kapa Biosystems shall have no liability for any direct, indirect, consequential or incidental damages arising out of the use, the results of use or the inability to use any product.