Scientific Support

3 Ways to Contact Technical Support

Kapa Biosystems is committed to providing timely support for all scientific inquiries.
Please complete the Support Request Form below or refer to the following list of regional contact information.

United States

Canada

Europe, Middle East, Asia

  • kapa.support@roche.com
  • 855.527.2246 (option 2)
    Monday – Friday, 9 am – 5 pm EST
  • biochem.ca@roche.com
  • 800.870.7050 (option 2)
    Monday – Friday, 9 am – 5 pm EST
  • service.sequencing@roche.com
  • 00800-SEQUENCE
    (00800-73783623)

Latin America

Asia Pacific

  • service.sequencing@roche.com
  • 00800-SEQUENCE
    (00800-73783623)
  • asc.support@roche.com

Document Resources such as Technical Guides, Frequently Asked Questions, and Material Safety Data Sheets are available on the respective product pages, as well as within the Document Library. For your convenience, commonly requested documents are listed below:

For Research Use Only. Not for use in diagnostic procedures.